We are always happy to hear from our customers and will make every effort to get back to you as soon as possible. Please fill out the form at the bottom of this page.
Contacting us out of working hours or over aholiday period
We are based in New Zealand and here to answer your inquiries between 8.30am - 5.00pm Mon-Fri New Zealand time, so there will be a delay in replying to you outside of these times. Please also note, some customers have flagged our emails have ended up in junk/spam, so please have a look at this before getting in contact with us. Our team members are working really hard to get back to you asap. We appreciate your patience.
Here are some FAQ’s that could solve your issue:
Can I return my order?
Yes, as long as the tags are attached and the gear is in brand new condition. You can read more details on our Returns page. You will need to get in contact with us in order to initiate a return - we will walk you through the process.
Making Changes to Order
We recommend double-checking your order before finalising it as we may not be able to cancel or change the order before it is dispatched. We will try our best to implement your changes if we catch your order before it is dispatched, but we cannot guarantee this.
Can I Exchange My Items Instore?
Unfortunately, online purchases are not exchangeable or returnable at your local store, they must be done through the online process. Please refer to “Can I Return My Order” above.
Faulty Product Enquiries
Please contact us regarding warranties.
Sizing Questions
For product sizing information, please refer to our size guides. You'll also find specific sizing information on our product pages under the 'SizeGuide' tab.
